Billing Portal

Access your Account and FAQs.

How to access your billing portal

1. Sign-in into your Account

Click on the Account icon on top right-hand corner of the AAA Smart Home Security website. You can also navigate to your account by clicking here.

New Members will need to create an Account by clicking "Create one now".

2. Navigate to the Billing Portal

Once signed in, you will see your Account Dashboard. Click on the Billing & Payments tile to access the billing portal.

How to make a one-time payment

1. Click the Make a Payment icon on the left-hand side.

2. Enter the payment amount, date, and method. Click Continue.

3. Review payment details are correct. You can also receive text notifications by inputting your phone number. Click Pay to process the payment.

Frequently Asked Questions

When should I expect the first invoice?

The bill should be issued within 7 days of completing the Equipment installation. It will include your prorated charges for the remainder of the current month, as well as charges for the following month (we bill one month in advance). If you have provided your email address to us, you will receive an electronic bill, in addition to a paper bill. We highly recommend that you select electronic billing after receiving your first invoice, to avoid future paper statement fees (the first one is on us). You may do this by calling Member Experience at (800) 669-7779.

What should I expect on my first invoice?

Your monthly service charges are prorated on the first invoice, and will depend on which day of the month your system was installed. Since we bill in advance for service, your first invoice will reflect the prorated amount for your first month plus the charge for the second month.

Your equipment is financed over a period of 36 months by default, and the first installment is due on your first bill. Since we bill in advance, your first invoice will reflect both the first month and second month financing amounts.

To summarize, your first invoice will include.

Prorated monitoring and other recurring payments for the current month
First Month’s Equipment installment (if Equipment is financed)
Second Month’s standard service charges
Second Month’s Equipment installment (if any)

When will my payment be processed if I enrolled in auto payment?

When will I usually get invoiced (how often, on which dates)?

Why is there a paper statement fee on my invoice?

How can I make a full payment for financed equipment?

Billing Example

Let’s say Sally purchases a system costing $1,080 ($30 per month over 36 months) with a Basic ($29.99) monitoring plan. She gets her system installed on July 9th.

Sally should expect her first bill within 7 business days after the installation was completed. As bills are issued one month in advance per our billing schedule (we bill around the 10th of every month), her first statement will include her prorated first month, along with her second month as follows. Because the first month of monitoring is prorated, Sally was charged the full $29.99 due for the month, minus a credit for the eight days that she did not have service with us.